Our Mond Responsible Gaming

Age Verification and Eligibility

We at Mond Casino only accept players who are 18 years of age or older. Age verification is a mandatory part of our onboarding process, and we may request identification documents at any stage to confirm eligibility. If we discover that an account belongs to a minor, we close it immediately and void any associated winnings in line with our terms.

Our Mond platform is intended for residents of specific international markets, including Europe, the Nordics, Canada, Australia, Brazil, Switzerland, Poland, Portugal, Germany, Spain, France, and Finland. We do not accept registrations from a number of restricted jurisdictions, and we ask that players only access our services from a country where online gambling is legal and where our casino is not restricted. Using a VPN to bypass these restrictions is not permitted, and accounts found in violation may be suspended pending investigation.

Deposit Limits

One of the simplest ways to stay in control of your spending is by setting a deposit limit. At Mond Casino, we allow every player to define daily, weekly, or monthly deposit caps directly from their account settings. If you decide to lower your limit, the change takes effect immediately - we want you to have instant control when you feel it's needed. If you request an increase, however, the new limit only becomes active after 24 hours. This built-in delay gives you time to reconsider the decision and helps prevent impulsive increases during moments of high excitement or frustration.

We at Mond Casino recommend reviewing your deposit limits regularly, especially after a change in your financial situation or gaming habits. Our support team is always available if you need guidance on how to set or adjust these limits.

How to Set a Deposit Limit

1. Log in to your Mond Casino account
2. Navigate to the Responsible Gaming or Account Settings section
3. Select the type of limit you wish to set - daily, weekly, or monthly
4. Enter your preferred amount
5. Confirm the change

Reductions apply right away, while increases require a 24-hour waiting period before taking effect. Before setting your limits, you may also want to check our current Mond bonus offers to plan your budget accordingly.

Take a Break and Self-Exclusion

Sometimes the best way to maintain balance is to step away for a while. Our Mond Casino platform offers a "Take a Break" feature that allows you to pause your account temporarily, without going through a full closure process. This option is ideal for players who simply need a short breather from gaming activity.

For those who require a longer-term solution, we provide self-exclusion tools that apply across all brands associated with our operator, not just Mond Casino alone. Once self-exclusion is activated, your account will be locked, and you will not be able to reopen it or register a new one during the exclusion period. Reopening a self-excluded account is only possible no earlier than 24 hours after a formal request has been submitted, giving our team time to review the situation carefully and ensure the decision is genuinely reconsidered rather than made impulsively.

We at Mond Casino take these requests seriously, and our support staff will never pressure a player to reverse a self-exclusion or Take a Break decision. Instead, we're here to make sure the process is respected and handled with care.

Options Available to Players

• Take a Break - short-term pause on account activity
• Self-Exclusion - longer-term restriction across all affiliated brands
• Deposit Limits - daily, weekly, or monthly caps
• Account Closure - permanent deactivation upon request

Recognizing Signs of Problem Gambling

Part of our responsibility at Mond Casino is helping players recognize when gaming may be becoming a problem. Some signs to watch for include:

• Spending more time or money than originally planned
• Chasing losses with larger deposits
• Neglecting work, relationships, or responsibilities because of gaming
• Borrowing money to continue playing
• Feeling anxious, irritable, or guilty about gambling activity

If any of these sound familiar, we encourage you to reach out to our support team or make use of the deposit limit, Take a Break, or self-exclusion tools available on our Mond platform. We also recommend speaking with independent organizations that specialize in gambling support, as they can offer additional guidance and resources tailored to your situation.

Verification and Financial Checks

To further support responsible play, we at Mond Casino carry out identity verification before processing withdrawals. This includes requesting documents such as a copy of your identification, proof of address, or a utility bill. For cumulative deposits above 10,000 USD, we may also ask about source of wealth, source of funds, and political exposure status. These checks aren't just about security - they're part of how we monitor patterns that could indicate excessive or risky spending.

Large withdrawals, or any withdrawal involving funds that weren't used for wagering, are always subject to identity verification at Mond Casino. This process helps us protect both the platform and our players from fraud, while also supporting our broader responsible gaming framework.

Dormant Accounts

We understand that players may sometimes step away from gaming for extended periods, whether by choice or as part of a responsible gaming strategy. If an account remains inactive for six consecutive months, our Mond Casino system applies an administration fee of 5 EUR per month. We recommend that players who plan to take a longer break consider using our Take a Break or self-exclusion tools instead, as these are specifically designed to support extended pauses without additional account fees.

Support Channels for Responsible Gaming

Our Mond Casino support team is available around the clock to assist with any responsible gaming questions or requests. Whether you want to set a deposit limit, activate self-exclusion, or simply talk through concerns about your gaming habits, we're here to help.

• Live Chat: available 24/7
• Email: support@Mond Casino.com
• Telegram and Instagram channels for additional contact options

If you ever feel that a concern hasn't been addressed properly, we at Mond Casino also maintain a formal complaints process. Complaints must be submitted in writing within 90 days of the incident. If a resolution isn't reached internally, the matter can be escalated to EADR Ltd as our alternative dispute resolution (ADR) provider. Should further escalation be necessary, players may bring the matter to the Anjouan Gaming Commission, provided this is done no less than 7 days and no more than 6 months after the issue first arose.